Christian and Messianic Products Made In Israel

Call for Great Service and Support
Monday through Friday
8:30 am - 5:30 pm EDT
(800)-567-5995

MY CART:

0 item(s) - $0.00
You have no items in your shopping cart.

0

Welcome to the Holyland Marketplace

Shipping and Returns Policy

Can I return products I purchase from Holylandmarketplace.com?

YES. You can return most items sold by Holylandmarketplace.com within 14 days from the day you receive them. To qualify, simply initiate the return within 14 days from the date you received the item(s) and ensure that the item(s) is in its original new condition (including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap for Book, Music, and Video products). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return to credit your credit card account.

For your protection we suggest all returns be sent back by a reliable carrier; we will not be responsible for items that are lost in shipment during the return process. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise we will reimburse your credit card for the purchase price of the item.

If the item was returned for reasons other than a defect or the wrong item being shipped to you, we reserve the right to deduct from the reimbursement the original shipping and handling fee plus a restocking fee of $5.00 per item OR 10% per item, which ever is the greater amount.

BEFORE returning any item you must email Holylandmarketplace.com and request a Return Material Authorization (RMA) to return a product. Once we have responded to your request with an RMA (usually within 2 business days), then ship your item to:

Holyland Marketplace
ATTN: Customer Service Returns
925 N. Courtenay Pkwy. Suite 16
Merritt Island, Florida 32953


We cannot accept the return of certain items, including:

  • Candles, music, audio and video products, food, cosmetics and skin care products, antiquities, soaps and oils, and original art UNLESS the products are DEFECTIVE or found to be not as advertised, or the incorrect product was mistakenly shipped to you or the product arrived to you in a damaged condition not caused by the shipping carrier.
  • Items shipped to APO/FPO addresses or to an area outside the 50 United States.
  • Items damaged in the RETURN shipping.

 

When can I expect delivery of my order?
You can expect most products to be delivered to their destination within 2-10 business days from the ship date depending on the method of shipping and carrier you selected and your location.
  • Most items leave our warehouse within 2 business days after you place your order.
  • We do not process orders or ship on Saturday, Sunday, or Holidays.
  • As soon as your order ships, we will e-mail you shipping and tracking details.
  • You may contact holylandmarketplace.com to check on order status.
  • Please remember that the method of shipping you choose will effect the date for delivery.
  • Certain larger items may take slightly longer for delivery.
  • Items being delivered to Alaska, Hawaii, and U.S. Territories, and items shipped to International locations, may take longer to complete delivery.
  • Items shipped to APO/FPO destinations will normally be delivered to the APO/FPO address within 5-10 business days from the ship date. Final delivery of those items will be subject to the terms and conditions of APO/FPO services.